Platform Technical Support Engineer — Incident Resolver & Collaborator

Rapyd is seeking a Technical Support Engineer in Bogotá, Colombia, to provide Level 2 technical support for its platform and services. Your role will involve troubleshooting complex issues and collaborating with internal teams including Product and Engineering.

The ideal candidate must have a Bachelor's degree in Computer Science or Engineering and at least 3 years of experience in a technical support role. You will ensure customer satisfaction through effective support and continuous improvement.