Policy Owner Service, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

1.Meet agreed ROP turnaround time (TAT) and performance benchmarks.
2. Ensure all ROP-related processes fully comply with regulatory requirements.
3. Manage agents’ expectations while maintaining strict regulatory compliance.

Roles and Responsibilities:

Handle daily ROP transactions in compliance with regulatory requirements and agreed service level standards.

Manage ROP appeals, ROP releases, and related email enquiries within established turnaround time.

Conduct Agent Movement Monitoring (quarterly) and cross-entity ROC detection reviews (semi-annually).

Manage life planners’ expectations while ensuring full adherence to regulatory requirements.

Support the Team Leader in report preparation and related tasks.

Participate in ad hoc projec...