Portuguese-Speaking Helpdesk Analyst (L1 Support)

NTT DATA Services in Guadalajara, Mexico, is seeking a Helpdesk Analyst to provide Level 1 support for hardware and Microsoft Office, with escalation for in‑house applications and development. The role requires handling email requests, documenting troubleshooting steps, and applying diagnostics to resolve incidents.

Ideal candidates will have 6 months in customer service and fluent Portuguese and Spanish, with the ability to work 45 hours weekly across any shift.