Problem & Incident Management

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Job Title: Problem and Incident Management Lead

Salary: Up to £40,000

Location: Birmingham (Hybrid 2-3 days in office per week)

Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.

The Problem and Incident Management Lead is responsible for overseeing the resolution of incidents and problems to minimise operational disruptions and improve service reliability. Acting as an extension of the Service Desk, this role ensures incidents are identified, documented, escalated, and resolved efficiently while also leading problem management initiatives to prevent future occurrences.

This position may require availability for on-call duty, shift work, or extended hours i...