Process Development Lead (Helsinki, Tallinn)

Process Development Lead (Helsinki, Tallinn)

Apply between 30 June 2026 and 9 August :59 (Europe/Helsinki)

We are looking for a Process Development Lead to join Elisa's Excellence and Quality Development team.

About the role

The Process Development Lead works in the Excellence and Quality Development team and leads and supports Elisa's core process development. Core process framework and business process management model for home market has recently been renewed and the mission of the role is to guide Elisa's process development teams in continuously improving end-to-end core processes built around key customer journeys. By strengthening common processes and ways of working across organizational and business line boundaries, teams enable improvements that enhance customer experience, increase operational excellence and create measurable business impact.

As AI is reshaping how businesses operate, a key responsibility of ...