Process Standards Specialist

Process Standards Specialist

• Support the development and maintenance of NFU Mutual’s process design methodology.
• Promote process excellence, governance, and high‑quality documentation across the organisation.

• Hybrid working: up to 80% homeworking and 20% in one of our regional offices based in Stratford-upon-Avon, Glasgow, York or Bristol.

About the role

This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving CS Strategy, Change and Risk team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.



As a Process Standards Specialist, you’ll play a key role in supporting the Process Standards Manager and th...