Product Delivery Manager

Responsibilities

• Lead client onboarding and product implementation
• Meet with clients to understand requirements
• Translate client needs into clear instructions for operations and agents
• Work with product, tech, and ops teams to execute the setup
• Make sure agents understand the product and process before launch
• Support existing clients when changes happen
• Manage SLAs and day-to-day delivery
• Handle issues and solve problems quickly

You will lead the onboarding of new clients after the sales team closes a deal. Your job is to make sure the product is set up correctly and that operations teams understand how to run it.

Minimum Qualifications

• Comfortable speaking with clients and internal teams
• Tech‑savvy and able to understand systems and workflows
• Organized and detail‑oriented
• Able to handle multiple moving parts and fast changes ...