Product Operations Associate
Sun King • nairobi, nairobi • Posted July 13, 2026
Position Overview
Product Operations Associate
Department: Global Analytics and Technology
Employment Type: Permanent - Full Time
Location: Kenya
Reporting To: Product Manager Description
Job Location: Kenya/Zambia About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks. What you would be expected to do:
Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-funct...
Department: Global Analytics and Technology
Employment Type: Permanent - Full Time
Location: Kenya
Reporting To: Product Manager Description
Job Location: Kenya/Zambia About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks. What you would be expected to do:
Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-funct...