Product Reconciliation Assistant

The Product Reconciliation Assistant is responsible for supporting operational efficiency of PC – PCTB – Digital Transactions Recon and Settlement in line with the Banks standards and requirements.

Key Responsibilities

• Perform reconciliation of Cashcard, Trade Money, Billspayment, Government Collections, BOB Payroll, BOB ADA/ACA , BDO Online Pesonet, CMS Payments and Collection, Inward and Outward Payments Operations and BDO Network Bank Outsourced products and services in line with approved processes and standards.
• Support in processing, verification and resolution of customer complaints received from call center, branches and other units.
• Coordinate with Contact Center, Branches and other units to ensure timely execution of tasks.
• Prepare and maintain month‑end MIS reports for submission to supervisor and higher officers.
• Ensure compliance with Banks policies, procedures and regulatory requirements.