Product Support Representative
Aston Carter • New Windsor, NY • Posted July 01, 2026
Position Overview
Job Title: Product Support RepresentativeJob Description
The Product Support Representative serves as a primary point of contact for customers, contractors, distributors, and internal teams, delivering exceptional customer service for product-related inquiries, order support, and basic troubleshooting. This role is ideal for someone with experience in manufacturing, engineering, industrial, construction products, or technical products who enjoys working with customers and solving problems. The position does not require prior lighting or electrical troubleshooting experience, but it does require strong communication skills, a customer-focused mindset, and the ability to learn and understand technical products.
Responsibilities
+ Serve as a primary contact for customers via phone and email to address product questions, order inquiries, and support requests.
+ Respond to customer concerns in a professional and timely manner while ensuring a positive and consistent ...
The Product Support Representative serves as a primary point of contact for customers, contractors, distributors, and internal teams, delivering exceptional customer service for product-related inquiries, order support, and basic troubleshooting. This role is ideal for someone with experience in manufacturing, engineering, industrial, construction products, or technical products who enjoys working with customers and solving problems. The position does not require prior lighting or electrical troubleshooting experience, but it does require strong communication skills, a customer-focused mindset, and the ability to learn and understand technical products.
Responsibilities
+ Serve as a primary contact for customers via phone and email to address product questions, order inquiries, and support requests.
+ Respond to customer concerns in a professional and timely manner while ensuring a positive and consistent ...