Production Support Analyst

Experience : 3-5 Years
Role : Production Engineer

Key Responsibilities :

To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.

To provide support during end of day batch run

To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.

To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must have: -

• Bachelor's degree of Computer Science or Engineering
• Minimum 5 years of experience working...