Production Support Engineer

Experience one of the biggest IT Service companies in the world!!
Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development.We are looking for AWS Production SupportMonitor and manage incoming tickets via Service Now / ticketing tools.Troubleshoot and resolve L1/L2 issues or route to appropriate teams.Operational Support ActivitiesSupport infrastructure and cloud operations like:AWS Services (EC2, Lambda, ECS, EKS, Cloud Watch)Work with deployment and infrastructure tools:Harness – Manage CI/CD pipelines, deployments, and release monitoringAptakube – Monitor and manage Kubernetes clusters and workloadsUtilize observability and monitoring tools:Splunk – Log analysis, alerting, and troubleshootingDatadog – Infrastructure monitoring, APM, dashboards, and alertingSupport CDN and edge services:Akamai – Traffic routing, content delivery, caching, and issue troubleshootingAn...