Program Management Leader in AI Solutions
Bell Canada • toronto, on • Posted July 09, 2026
Position Overview
Elevate your career as a Senior Manager in Program Management at Bell, focusing on innovative AI-driven customer solutions in a hybrid work model. Lead the strategic direction for Virtual Assistant initiatives for enhanced customer experiences.
At Bell, you will play a pivotal role in shaping our Customer Experience team, driving high-impact program management tasks. Your expertise in product strategy and execution will guide large-scale initiatives from concept to realization, aligning with business goals. Focus on customer-centric innovation while optimizing operational efficiencies for groundbreaking conversational AI products.
Key Responsibilities:
• Define the business case and MVP for Virtual Assistant initiatives
• Mentor and guide cross-functional teams to enhance performance
• Oversee program budgets and forecasts for AI projects
• Prioritize program backlog based on strategic value and ROI
• Monitor industry trends to inform the VA platform roadmap
Req...
At Bell, you will play a pivotal role in shaping our Customer Experience team, driving high-impact program management tasks. Your expertise in product strategy and execution will guide large-scale initiatives from concept to realization, aligning with business goals. Focus on customer-centric innovation while optimizing operational efficiencies for groundbreaking conversational AI products.
Key Responsibilities:
• Define the business case and MVP for Virtual Assistant initiatives
• Mentor and guide cross-functional teams to enhance performance
• Oversee program budgets and forecasts for AI projects
• Prioritize program backlog based on strategic value and ROI
• Monitor industry trends to inform the VA platform roadmap
Req...