Program Manager - Customer Focused Solutions
Renrns • ottawa, on • Posted June 27, 2026
Position Overview
Drive customer engagement and satisfaction in your role as a Program Manager at Renaissance in Kanata, Ontario. Manage relationships, implement strategies, and communicate effectively across teams.
As the Customer Program Manager at Renaissance Repair and Supply, you will be the “Voice of the Customer,” ensuring that client needs are translated into actionable tasks for internal teams. Overseeing account management for telecommunications and engineering sectors, you will leverage your 5+ years of experience to recommend new services and enhance existing accounts. Your focus will be on maintaining KPIs and fostering strong customer relations.
Key Responsibilities:
• Understand customer goals to tailor offerings and services
• Communicate client expectations to cross-functional teams
• Establish trusted relationships through regular client interactions
• Design and execute strategies for account expansion
• Provide management with insights and updates on customer bas...
As the Customer Program Manager at Renaissance Repair and Supply, you will be the “Voice of the Customer,” ensuring that client needs are translated into actionable tasks for internal teams. Overseeing account management for telecommunications and engineering sectors, you will leverage your 5+ years of experience to recommend new services and enhance existing accounts. Your focus will be on maintaining KPIs and fostering strong customer relations.
Key Responsibilities:
• Understand customer goals to tailor offerings and services
• Communicate client expectations to cross-functional teams
• Establish trusted relationships through regular client interactions
• Design and execute strategies for account expansion
• Provide management with insights and updates on customer bas...