Program Manager Payments Payment Business Operations AMET

Role Overview

Amazon Payment Services is a leading payment service provider in the Middle East and Africa, delivering online payment services to over 4,000 merchants across eight countries. The Payment Services team works at the intersection of technology and financial services, building innovative solutions while maintaining the highest standards of security and customer experience.

Key Responsibilities

• Own Payments Programs to drive adoption of payment products for customers through collaboration with internal stakeholders and external partners.
• Manage end‑to‑end program strategy, operational processes, and develop robust SOPs.
• Coordinate with Customer Service, Seller Support, Finance & Accounting, banks, and payment processors to build and validate processes that prevent customer impact.
• Track key performance indicators, analyze data, and generate insights to support data‑driven business decisions.
• Inves...