Program Specialist - Trainer

Summary The Program Specialist (Trainer) develops and delivers training programs focused on enhancing customer and employee experiences within the organization. This role involves designing courses, using data-driven tools and metrics to measure success, and coordinating performance improvement initiatives. The trainer manages multiple projects, ensures effective training implementation, and collaborates with stakeholders to boost organizational efficiency. Responsibilities Knowledge of and experience in the application of theories, principles, practices, and techniques related to training and development as well as staff education interventions. Develops overall training vision for experience initiatives for all staff throughout the health care system for the purpose of providing the most optimal experience for Veterans and employees. Responsible for providing knowledge to staff on the components of SAIL and SHEP metrics and facilitate understanding of their individual impact on the m...