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In this role you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.This role is critical to provide support to the contact center technology for Contact Center applications, infrastructure and liaise with different technology partners to deliver project initiatives.Manage technical aspects of vendor deliverables in enterprise solutions, including adherence to budgets, timelines, quality, and accuracy of technical deliverables.Be the Subject Matter Expert to facilitate Contact Center technical deliverables and interact directly with design, business and technology partners to provide technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activitie...