QA Case Manager: Client Complaints & Investigations

BIG Language Solutions in Colombia is seeking a Quality Assurance Case Manager responsible for managing client complaints related to interpretation services. This role is critical in ensuring service quality and customer satisfaction through comprehensive case reviews and collaboration with internal teams.

The ideal candidate will have 2+ years of experience in interpretation and QA, strong communication skills, and familiarity with compliance standards. Join us to help maintain high-quality service delivery.