Quality And Process Excellence Manager (Guadalajara)

Job Title: Quality and Process Excellence ManagerLocation: Guadalajara, Jalisco, MexicoIndustry: TelecomEducation: Graduate degree in any disciplineExperience: 10+ yearsEmployment Type: Full-timePrincipal ResponsibilitiesLead consulting assignments and deliver business value to customers through quality initiatives.Support process excellence initiatives and drive improvement projects in a complex and fast‐paced environment.Drive benchmarking and best‐practice deployment across accounts.Identify process gaps and improvement opportunities to infuse efficiency and effectiveness into business processes.Understand potential customer dissatisfaction drivers and proactively mitigate CSAT risks.Work closely with customers and operations leadership to identify improvement opportunities and drive them to closure.Drive projects to improve and maintain process profitability, and provide governance for quality/process excellence initiatives for large engagements.Promote a culture of process impr...