Quality Assurance Specialist / Transactional Quality Specialist

Monitor & Evaluate: Perform regular call and transaction monitoring to evaluate agent performance against quality standards and compliance guidelines.
Provide Feedback: Deliver timely, constructive, and objective feedback to agents and team leaders to drive performance improvement.
Analyze Trends: Identify and report on emerging quality trends, common errors, and root causes.
Calibrate: Participate in and lead quality calibration sessions with operations and training teams.

Straive • dumaguete, central visayas • Posted July 02, 2026

Position Overview

What You'll Do:  
Monitor & Evaluate:  Perform regular call and transaction monitoring to evaluate agent performance against quality standards and compliance guidelines. 
Provide Feedback:  Deliver timely, constructive, and objective feedback to agents and team leaders to drive performance improvement. 
Analyze Trends:  Identify and report on emerging quality trends, common errors, and root causes. 
Calibrate:  Participate in and lead quality calibration sessions with operations and training teams. 

What You'll Bring:  
Bachelor's Degree  in any field. 
Minimum 1 year of experience  as a Quality Analyst, Quality Specialist, or similar role within a BPO/Call Center environment. 
Proven ability to meet and exceed quality evaluation targets. 
Exceptional 

        
    