Quality Coach
Gi Group • Birmingham, West Midlands (County) • Posted July 24, 2026
Position Overview
Quality Coach
Salary: £35,017
Location: Birmingham
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment for a Quality Coach.
About CCW
CCW is the independent voice for water consumers in England and Wales. We provide free advice, resolve complaints, and use research to influence water companies, regulators and government to improve services. We are a Defra-sponsored Arm's Length Body.
We expect all colleagues to live our PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One.
THE ROLE
The Quality Coach plays a vital role in raising the standard of CCW's complaints-handling service and reducing customer effort. Working across the Operational team, the postholder will complete structured assessments of advice provision, casework, communication and a...
Salary: £35,017
Location: Birmingham
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment for a Quality Coach.
About CCW
CCW is the independent voice for water consumers in England and Wales. We provide free advice, resolve complaints, and use research to influence water companies, regulators and government to improve services. We are a Defra-sponsored Arm's Length Body.
We expect all colleagues to live our PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One.
THE ROLE
The Quality Coach plays a vital role in raising the standard of CCW's complaints-handling service and reducing customer effort. Working across the Operational team, the postholder will complete structured assessments of advice provision, casework, communication and a...