Reach Out Library Ambassador

Reach Out Library Ambassador Role Purpose To provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. To participate in a range of daily enquiry/lending/document delivery procedures within the library, supporting the work of the Reach Out Library team. Main Duties and Responsibilities 1. Deliver friendly, customer-focused, proactive support to all users of the service and facilities – be visible, maintaining a high profile with customers and staff and personally taking action to resolve issues and deliver an excellent customer experience in person and digitally, using UofG Helpdesk, by phone and via other digital channels. 2. Distribute to the correct locations and re-shelve returned items of main library and High Demand Collection stock, according to subject class and call number, to enable readers to find them. On average, c500,000 books are returned to the library or handled ...