Real-Time Analyst Supervisor: Lead Center Performance

IntouchCX in Bogotá is seeking a Real Time Analyst Supervisor to lead the RTA Team. This role involves monitoring performance of Customer Service Representatives and ensuring effective operational strategies. Candidates should have a background in contact center functions and supervisory experience.

The ideal candidate possesses strong data communication and evaluation skills, and is proficient in MS Word and Excel. IntouchCX fosters a competitive culture focused on excellence and employee growth.