Real-Time WFM Analyst: Intraday Performance & Staffing

Confidential is seeking a Real Time Analyst in Makati, Metro Manila, Philippines. The role involves monitoring and analyzing real-time operations performance, ensuring service level agreements are met, and producing intraday reporting. Key responsibilities include overseeing real-time metrics, providing performance reports, and actively communicating with team leaders regarding potential intraday challenges. Ideal candidates should possess expertise in performance metrics and effective communication skills.
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