Real-Time WFM Analyst - Night Shift (Manila)

Qualfon Philippines is seeking an ANALYST for the REAL TIME team stationed in Manila. This night shift position involves monitoring system downtimes, managing staffing levels, and ensuring proper skill assignment for agents. Candidates should be college graduates or have completed at least 3 years of related studies, with strong attention to detail and experience in workforce management processes. Proficiency in MS Office and ACD reporting tools is necessary for success in this role.
#J-18808-Ljbffr