Real-Time WFM Specialist: Analytics & Operations

InterContinental Hotels Group seeks a Specialist in Operational Workforce Management in Mexico. The role involves providing analytical support around WFM processes, educating teams to optimize costs and enhance guest experience. Responsibilities include monitoring call performance, maintaining high service quality, and completing staff schedules efficiently.

The ideal candidate will possess a high school diploma or an associate degree, with 1 to 3 years of experience in a call center or workforce management environment. Strong communication skills and proficiency in WFM systems are preferred.