Receptionist - Customer Care Coordinator

Loyalty Automotive • Richmond, Virginia • Posted June 27, 2026

Position Overview

Receptionist / Customer Care Coordinator

Loyalty Automotive – Loyalty Collision Center West End

Loyalty Collision Center West End is looking for a friendly, organized, and customer-focused Receptionist / Customer Care Coordinator to join our team. This position plays a key role in delivering an exceptional customer experience while helping keep our collision center running smoothly and efficiently.

Responsibilities:
  • Answer incoming phone calls and direct customers appropriately.
  • Coordinate scheduling of insurance estimates and customer appointments.
  • Communicate with rental car companies to assist customers during the repair process.
  • Update rental information and repair status in Enterprise ARMS software.
  • Contact customers w...