Regional Service Quality Engineer (m/f/d)

Job Title:

Regional Service Quality Engineer (m/f/d)

Summary:

In this role, you will ensure the highest standards of service quality across all relevant operations, including packaging, labeling, customer service, and product delivery, by monitoring, analyzing, and continuously improving service processes to meet customer expectations, regulatory requirements, and internal quality standards. You will provide direction and support to regional teams to ensure customer complaints and quality-related inquiries are addressed promptly, consistently, and effectively, driving high levels of customer satisfaction. You will lead the development and execution of a global service quality strategy to reduce the service quality complaint rate to below , while designing and implementing robust processes to achieve and sustain quality performance targets. In addition, you will champion and further evolve the Customer Focus element of Momentive's cul...