Regulatory Conformance Specialist

The Regulatory Conformance Specialist (RCS) acts as a Operational Compliance Specialist for the Stores/Call Centre channel and in addition is accountable as a KI (as defined by the FAIS) for ensuring compliance with the all regulations for the Stores/Call Centre.

The RCS is an active participant in the KI framework/forum as well as other forums of WFS and acts to ensure that relevant Compliance requirements are implemented successfully.

Practically the RCS will fulfill certain defined tasks which will involve, inter alia, travelling to stores and conducting reviews and audits, spending time with Store/Call Centre staff in the live environment supervising activities and completing reports that roll-up within a broader Stores/Call Centre compliance view.

More generally the RCS is also tasked with managing general sales-practice risk and acts to aid in ensuring values-based selling in Stores/Call Centre.

The role has both a review and remediate object...