Remote AI Conversation Quality Analyst

Contact Point 360 S.A.S in Bogotá, Colombia is seeking an experienced AI Conversation Quality Specialist to evaluate and enhance AI-driven customer interactions. The ideal candidate should have quality assurance expertise and be passionate about improving customer experiences through AI.

This fully remote position involves evaluating AI-generated interactions, identifying improvement opportunities, and testing AI performance in complex scenarios. Candidates should possess strong analytical skills and proficiency in American English.