Remote Global WFM Analyst — Real-Time Scheduling

Twilio is looking for a Workforce Management Analyst to ensure smooth operations of our global contact centers. This pivotal role involves real-time performance monitoring, staffing optimization, and communication with senior leadership. The ideal candidate has 4 years of experience in workforce management, strong analytical abilities, and excellent communication skills.

As a remote position in Colombia, you'll enjoy the flexibility of working from home while collaborating with teams across multiple regions. Competitive pay and numerous benefits, including generous time off and wellness leave, are offered.