Remote Guest Experience Leader

Emerald Stay is hiring a Guest Experience Manager to lead a remote team focused on proactive and reactive guest communications across platforms like Airbnb, VRBO, Booking.com, and Expedia. The role includes onboarding new properties, resolving escalated issues, and continually enhancing guest satisfaction while coaching a distributed team.

The ideal candidate has 3+ years in short‑term rental or hotel operations, at least 1 year in leadership, and experience with Guesty, Rentals United,