Remote Product Support Engineer

Full-time - NYC or remote from USA

As a Product Support Engineer , you will own relationships with all our customers based in the Americas (and some prospects) while working closely with a local growing GTM team as well as our Europe-based Product team. Your objective will be to ensure customers successfully integrate our API-first products ( ) and continuously improve their staking activities.

• Onboarding and training: Help business clients understand the staking process, available options, and how to use Kiln's staking services effectively.

• Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.

• Platform updates and enhancements: Communicate new features, updates, and improvements to the staking p...