Remote Support Engineer – Digital Front End (Puerto Vallarta)

Remote Support Engineer – Digital Front End (DFE) Software Solutions

We are seeking a skilled and motivated Remote Support Engineer for our Digital Front End (DFE) software solutions team. The candidate will work independently, using standard protocols to address and resolve complex customer issues.

This role requires a strong technical background, excellent problem‑solving skills, and the ability to communicate effectively with customers. It supports clients in North America, so fluency in English is a must.

Responsibilities

• Independently handle and resolve complex technical issues related to both hardware and software.
• Provide expert‑level support through various channels, including incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer‑relations questions covering features, specifications, repairs, and support for current and discontinued products.
• Addre...