Remote Technical Support Representative

Remote Work-at-Home | Philippines

POSITION OVERVIEW

MCI is a leading tech-enabled business services company offering Customer Experience, Business Process Outsourcing, and XaaS solutions. The company operates contact centers both on-site and remote. We are seeking a skilled Remote Technical Support Representative to provide technical assistance across multiple industries.

RESPONSIBILITIES

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions and appropriately escalated complex issues
• Document all customer interactions accurately in the system
• Maintain up-to-date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling...