Remote Tier 1 IT Helpdesk Analyst (Customer-Focused)

Netrix is looking for a dedicated Tier 1 Support Technician to join its remote team in Argentina. This role involves providing first-level technical support to customers, handling calls and emails, and managing incidents through our ITSM tool.

Responsibilities include documenting requests, ensuring timely responses, and maintaining strong customer communication to enhance their experience. Candidates should possess knowledge of ITIL best practices and be ready to contribute to service improvement initiatives.