Remote Tier II IT Support Technician

The Functionary is looking for a Tier 2 Support Technician based in Mexico City to provide exceptional remote support for customers. This role involves diagnosing complex technical issues across various platforms and ensuring high service quality.

The ideal candidate has a background in IT and technical support with strong communication skills. Duties include supporting Windows Servers, troubleshooting network issues, and managing Office 365 accounts for a seamless customer experience.