Resident Liaison Officer

About the Role

Annual salary: up to £30,614.78 per annum, plus company van and fuel card. Mears is the largest provider of repairs, maintenance, and regeneration services across the UK, working with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations. The Customer Liaison Officer will work alongside Thurrock Council within the social housing sector, representing Mears and providing front‑line customer support throughout the works life cycle.

Key Responsibilities

• Deliver a front‑line professional service to all customers, ensuring a positive experience.
• Coordinate and manage customer‑related operational tasks and communications.
• Attend customer appointments promptly and to required standards.
• Support the Group Customer Success Manager with operational needs.
• Build and maintain positive relationships between Mears and customers, ensuring effective follow‑up.
• Assist ...