Retail Operations Specialist

Michael Hill • Australia, Queensland • Posted July 11, 2026

Position Overview

The Retail Operations Specialist will support Michael Hill’s Retail Operations Team by reviewing data, making recommendations, and facilitating the delivery of key business improvements.

Reporting to the Group Retail Operations Team Lead you will be based in our Global Support Centre in Cannon Hill, the Retail Operations Specialist will play an integral role in improving the experience of our in-store teams by improving business function through data analysis, as well as provide prompt and efficient responses to enquiries. The successful candidate will have a real passion for Michael Hill operations, an in-depth knowledge in our systems and ideally have in store experience.


Your Primary responsibilities will be to:

  • Respond to and resolve/escalate queries via phone or email

  • Provide excellent customer experiences when handling enquiries while demonstrating our value of care

  • Demonstrate analysis of business issues to identif...