Retention Team Leader / Manager

We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.

Key Responsibilities

• Lead and manage the daily operations of the UK/English Desk retention team
• Coach and mentor team members to achieve retention, deposit, and revenue targets
• Monitor team KPIs and implement performance improvement strategies
• Drive client retention initiatives and maximize customer lifetime value