Rider Operator Async Shift Supervisor
ICONMA, LLC • United States, United States • Posted July 22, 2026
Position Overview
Our Client, an AV Manufacturing company, is looking for a Rider Operator Async Shift Supervisor for their Foster City, CA location. Responsibilities:
+ Uphold a safety-centric, inclusive and open-communication culture.
+ Complete all assigned administrative tasks
+ Support operators in day-to-day operations during asynchronous chats or emails with riders.
+ Support testing missions.
+ Share best practices in real time with operators.
+ Escalate service issues and operational areas of improvement to client Leadership
+ Become a subject matter expert on all of client proprietary software related to RiderOps.
+ Motivate and mentor peers to execute and deliver to client high standards.
+ Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
+ Act as first point of contact to support escalations that may come from, but not limited to Emergency Serv...
+ Uphold a safety-centric, inclusive and open-communication culture.
+ Complete all assigned administrative tasks
+ Support operators in day-to-day operations during asynchronous chats or emails with riders.
+ Support testing missions.
+ Share best practices in real time with operators.
+ Escalate service issues and operational areas of improvement to client Leadership
+ Become a subject matter expert on all of client proprietary software related to RiderOps.
+ Motivate and mentor peers to execute and deliver to client high standards.
+ Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
+ Act as first point of contact to support escalations that may come from, but not limited to Emergency Serv...