Roadside Rescue Advisor (Tijuana)

About Integon

Integon is part of The Allstate Corporation, supporting our affiliates with property and casualty insurance products including personal auto, homeowners, RV, motorcycle, and small business auto insurance.

About the Role

As a Roadside Rescue Advisor, you will coordinate emergency support by connecting customers with roadside assistance service providers. You’ll work with urgency and professionalism to dispatch the right provider, communicate updates clearly, and ensure customers feel informed and cared for throughout the rescue process.

What You’ll Do

• Use active listening and probing questions to fully understand customer situations.
• Show empathy, professionalism, and reassurance in every interaction.
• Resolve routine, complex, and unique roadside assistance issues.
• Aim for first‑call resolution and support high levels of customer satisfaction.
• Locate and engage service providers to ensu...