SaaS Associate Technical Lead at Eptura
Eptura • winnipeg, mb • Posted July 16, 2026
Position Overview
Join Eptura as an Associate Technical Lead, where you will provide advanced technical support and proactively enhance our Asset product. This full-time position is ideal for problem solvers ready to make an impact across Canada.
In this role, you'll utilize your extensive SaaS expertise to deliver exceptional customer experiences while troubleshooting complex issues. Collaborating with cross-functional teams, your insights will refine systems and processes for optimal performance. You will also mentor team members, fostering a culture of continuous improvement and innovation.
Key Responsibilities:
• Troubleshoot complex issues within the Asset product
• Collaborate across Technical Support and Professional Services
• Communicate effectively with customers and stakeholders
• Develop documentation and knowledge base articles
• Identify recurring issues and drive product enhancements
Requirements:
• Over 5 years of SaaS support experience
• Strong foundation ...
In this role, you'll utilize your extensive SaaS expertise to deliver exceptional customer experiences while troubleshooting complex issues. Collaborating with cross-functional teams, your insights will refine systems and processes for optimal performance. You will also mentor team members, fostering a culture of continuous improvement and innovation.
Key Responsibilities:
• Troubleshoot complex issues within the Asset product
• Collaborate across Technical Support and Professional Services
• Communicate effectively with customers and stakeholders
• Develop documentation and knowledge base articles
• Identify recurring issues and drive product enhancements
Requirements:
• Over 5 years of SaaS support experience
• Strong foundation ...