Sales Technical Support

Responsibilities

• Provide day-to-day administrative support for TCS activities (Warranty, Field Quality, and Technical), ensuring smooth coordination and timely follow-through of routine tasks.
• Maintain and update monitoring files/trackers (e.g., claim status, payment summaries, incident/quality items, and other logs) and keep shared folders organized and audit ready.
• Assist with documentation and clerical processing (encoding, filing, archiving, and routing of requests for checking/approval) following standard procedures.
• Consolidate updates from dealers, internal teams, and partners; perform basic follow-ups and elevate pending issues to the assigned lead when needed.
• Prepare regular status summaries/reports and simple presentations highlighting progress, pending items, and next steps.
• Provide administrative support field quality / parts retrieval coordination by tracking updates, organizing lists, and assisting i...