Salesforce Business Analyst

Functional Knowledge & Skills:

• Proven ability to write clear user stories, process flows, and technical documentation. Relevant Salesforce certifications.
• Functional knowledge on Salesforce Sales Cloud, Service Cloud, Salesforce reports and dashboard, Flow Automation, etc.
• Hands‑on experience with Salesforce configuration, data management, and reporting.
• Strong analytical and problem‑solving skills with a focus on data integrity.
• High attention to detail when scoping projects and managing data schemas.

Business Analysis & Requirements Gathering

• Work closely with business stakeholders to understand business processes, challenges, and objectives.
• Conduct workshops, interviews, and requirement‑gathering sessions.
• Document business requirements, functional requirements, user stories, and acceptance criteria.
• Analyze current‑state and future‑state business processes. <...