Salesforce Senior Developer

NTT • noida, uttar pradesh • Posted July 11, 2026

Position Overview

JOB DESCRIPTION

Service Cloud
 
Minimum 5+ years of work experience in Projects
Key Skills & Responsibilities:
 

  • Highly experienced in Administration and application development using , with deep expertise in Service Cloud implementations for enterprise clients.
     
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.
     

    • Core Expertise (Service Cloud Focus):
     

  • Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support.
     
  • Agentforce: Strong knowledge and implementation experience of Agentforce ...