Salesforce Technical Onsite Support

Overview 

We are seeking a hands-on Salesforce Technical Onsite Support to support and enhance enterprise Salesforce solutions within a Telecom BSS environment. This role will focus on application support, enhancements, and operational stability for Fiber (FTTH/FTTx) and Postpaid Enterprise Mobility use cases. 

The ideal candidate will have strong experience in Salesforce Service Cloud and Communication Cloud (OmniStudio/Vlocity), with the ability to work closely with business and technical teams while supporting production systems in a client-facing environment. 

Key Responsibilities 

Application Support & Maintenance 

• Provide L2/L3 production support, including issue investigation, troubleshooting, and resolution.  
• Perform root cause analysis (RCA) and ensure timely closure of incidents based on SLAs.