SAP Support Manager

SUMMARY:
We are seeking an experienced SAP Support Manager to lead and stabilise its SAP support environment.

POSITION INFO:
We are seeking an experienced SAP Support Manager to lead and stabilise its SAP support environment across SD and MM , with a strong focus on Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes. This role will manage a team of Business Analysts and Functional Analysts , ensuring high-quality support, rapid issue resolution, and continuous improvement of SAP-enabled business processes. A key focus area will be hands-on troubleshooting of integration issues (including iDocs) and ensuring end-to-end process continuity across retail operations . Key Responsibilities Team Leadership & Delivery Lead and manage a team of Business Analysts and SAP Functional Analysts Provide guidance, mentorship and performance management Ensure consistent BA and support delivery standards across the team Act as the escalation point for complex ...