Second Line Helpdesk Technician

Fixed Term to March | Full Time | Based at Weymouth Campus

We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change.

About the Role:

As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365.

Your responsibilities will include:

• Managing and resolving escalated IT support tickets in line with service levels

• Supporting and maintaining server and network infrastructure

• Providing remote and on-site support to staff an...