Security Operator / Dispatcher (Call Centre Agent).

Paladin Security • Burnaby, British Columbia • Posted July 09, 2026

Position Overview

Overview

Job Skills / Requirements

We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our Operators are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more. 

Work Hours: Full-time overnight shifts (graveyards)

Responsibilities:

  • Handle a high volume of inbound / outbound calls and email communication 
  • Dispatch alarm response calls 
  • Initiate after-hour emergency service calls and security requests 
  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment 
  • Document all information into comprehensive reports 

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